IT SUPPORT SERVICES
It solutions that work
for you
Businesses thrive when technology just works. Our dedicated engineers deliver IT support services that remove headaches, enable remote collaboration, and keep your systems optimised. This frees up your team to focus on growth rather than troubleshooting. Reduce costs, boost productivity, and stay ahead of the game.
Why choose us?
Decades of experience, industry-leading SLAs, a rapid response helpdesk, and flexible contracts mean you get expert IT support services whenever challenges appear for your business.
Book a free call
SUPPORT MODELS
Flexible approaches designed for you.
Every organisation is unique, and so are our IT solutions. Select predictable, fixed-price coverage for every employee or dip into block hours when internal teams need backup. You can also hand us proactive infrastructure monitoring or get detailed Configuration Summaries that map your current systems.
Whatever blend you choose, you’ll get budgeting clarity, dependable service-level agreements, and guidance. Everything we do is centred on converting your costs into IT solutions that bring measurable advantages and strategic growth.
AI in Business: A Real Talk AI Guide for Leaders
AI in Business: A Real Talk Guide for Leaders Alright, let’s be straight: AI in…
Microsoft SMS MFA: Microsoft to Remove SMS Multi-factor Authentication
Microsoft SMS MFA: Microsoft to Remove SMS Multi-factor Authentication In March 2023, it was announced…
Microsoft Ending Nonprofit Grants for Microsoft 365 Business Premium and Office 365 E1
Microsoft’s 2025 Nonprofit Grants Changes: What Charities Need to Know Microsoft has announced a significant…
AI for Business: Transforming the Workplace
Everyone is all a buzz about AI for Business, from Google deciding to “fire” it’s…
Exploring Data Loss Prevention – Data Classification & SharePoint
Protecting Sensitive Information Protecting sensitive information is now more important than ever. Whether you’re a…
Are You Prepared for the End of Support for Office 2016 and Office 2019?
If your organisation is still relying on Office 2016 or Office 2019, it’s time to…
How Vissensa Helps Combat the Growing Risks of Insider Threats in 2025
Insider threats remain one of the most persistent challenges in cybersecurity. As businesses continue to…
Our Overview of CyberSmart Active Protect
Cybersecurity is paramount for businesses of all sizes. The CyberSmart SME cost of living crisis…
Vissensa Partners with Nottingham Rugby Club
Kicking off a new partnership! Vissensa is delighted to announce that we have entered into…
Enhancing Productivity with Microsoft 365 Copilot Chat
Employees are now using gen AI tools 3 times more than their leaders imagine to…
Vissensa Sponsors Ellingham & Ringwood RFC Women’s Rugby Team
Vissensa has always had a passion for teamwork, resilience and growth, so when we see…
Backup as a Service (BaaS): Ensuring Data Security and Business Continuity
What is Backup as a Service? Backup as a Service (BaaS) is a cloud-based solution…
Helpdesk outsourcing
Our outsourced helpdesk IT solutions resolve your support tickets quickly, reducing burdens on your team and keeping operations running smoothly. Get expert guidance and rapid response at every stage, as well as scalable 24/7 coverage.
Microsoft 365
Microsoft 365 support helps you deploy, manage, and optimise collaboration tools to make sure your team works seamlessly. We can support you with email, file sharing, and communications apps while maintaining productivity and reducing downtime.
Cloud support
Do you use Cloud Services? Our outsourced Cloud support takes care of it for you. By managing and monitoring your environment and keeping your performance optimised, you can be confident of reliable uptime, backups, and updates in hand, keeping you aligned with your business objectives.
Infrastructure management
If you need to manage infrastructure equipment, we’re here to help you. Our IT support service monitors, patches, and reports on your systems. We keep your software updated, schedule necessary maintenance, and deliver detailed reports so you can focus on core operations and growth smoothly.
Documenting your it setup
We create a clear, practical document that lays out your entire IT setup, what’s working, where improvements can be made, and how your systems are performing. As your infrastructure evolves, we keep this document up to date so you’ve always got a reliable reference point.
HOW WE WORK
Client case studies
Our outsourced IT support services have transformed operations for businesses across industries. Each case study highlights the challenges faced, the tailored solutions implemented, and the measurable outcomes achieved.
Ready to speak to an expert?
Get in touch with us today to find out how our IT solutions can help you.
Choose Your Plan
Select the IT support service package that suits your business. We offer anything from fixed-price per user for predictable budgeting to block hours for flexible support and infrastructure management for agile upkeep.
FAQ
Your questions answered.
Costs depend on the support model you choose. Our fixed‑price per-user plan offers predictable monthly billing, while block hours provide flexibility with pre‑purchased support time. Infrastructure management and CSD reviews have separate pricing. Contact us for a personalised quote that fits your budget.
We offer a full range of remote IT solutions, including helpdesk outsourcing, Microsoft 365 support, cloud monitoring and management, infrastructure patching and reporting, plus Configuration Summary Document mapping. Choose the service mix that best aligns with your operational needs and growth objectives.
Our UK-based helpdesk will address support requests immediately. You won’t be added to a growing ticket queue — our specialists respond in real-time, ensuring quick resolutions. With 24/7 coverage, your business stays productive without unnecessary delays or downtime.
Still Have Questions?
If you can’t find an answer to your question in the FAQ’s above, you can always contact us and we’ll respond asap.